Our response to the review posted on the WellSpace Facebook page on November 20, 2017
November 20, 2017 review:
November 20, 2017 review:
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I had planned to rent space from this company and decided not to when I noticed an esthetician had a huge sign plastered on the treatment room door that said "Sugar and Spice". It didn't present well professionally. The lease is not an actual contract--its [sic] a membership which is questionable within itself. The membership contract was to be effective starting September 15th. But I decided not to use their space on September 6th. Without taking advantage of any "membership" benefits, not having keys to use any rooms, I even send Riley Cormack the law regarding effective dates on contracts and he still decided not to refund my $780.00 deposit. I have attempted to retrieve this money back through mediation and the Better Business Bureau and he has opted not to respond to any of these avenues for Resolution. I have now filed a complaint with the consumer fraud devision [sic] to resolve this matter. Again, it is not a lease you are signing-its [sic] a sketchy membership-and I would keep looking for space if you are an holistic healer.
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Our response:
We at WellSpace take very seriously our conduct, relationships and reputation with our members, prospective members, and the general public, and believe we have acted properly in all our dealings with this reviewer. While we aren’t used to sharing so publicly the details of a disagreement, because this person chose to post we feel it is appropriate to respond.
The reviewer did in fact sign a written agreement with us on August 26th, 2017 “for the use of space, starting September 15th, 2017” for a monthly fee of $780. At that time she also paid a deposit in the amount of $780. Her prorated September fee was due by her start date of September 15th, in the amount of $416, for September 15th to September 30th. She never paid that fee. She called us on September 6th to cancel the agreement (speaking directly with our office manager). Her notice of cancellation was confirmed the following day by us via email and we reminded her at that time that, per the written agreement signed by her, that 30-days notice is required for cancellation. As is our standard practice, we informed her that we would record the verbal notice she gave us the previous day, that it would take effect 30 days later (i.e., end-of-day October 6th), and that she was responsible for fees for the period from September 15th to October 6th, for a total prorated amount of $572. We stated that we would deduct that $572 from her $780 deposit and return the remaining $208 to her. While she expressed her belief that this was unfair and somehow in violation of our written agreement, it was exactly in keeping with our written agreement and we proceeded to return the $208 remaining deposit to her. She refused to accept that payment and it was returned to us. We remain ready to return the $208 to her at any time that she is willing to accept it.
Regarding the reviewers concern with the posted business name of one of our members: “Sugar & Spice Skincare” offers aesthetic services including what is known as “body sugaring”, hence the use of the word “sugar” in the name. We don’t believe any further explanation is required.
Please know that we at WellSpace strive to act at all times with integrity with all of our members, prospective members and the general public. We are always willing to discuss with current and prospective WellSpace members any concerns that this review might raise and we hope this won’t sway you from considering WellSpace now or in the future. Thank you.
Sincerely, Riley Cormack
We at WellSpace take very seriously our conduct, relationships and reputation with our members, prospective members, and the general public, and believe we have acted properly in all our dealings with this reviewer. While we aren’t used to sharing so publicly the details of a disagreement, because this person chose to post we feel it is appropriate to respond.
The reviewer did in fact sign a written agreement with us on August 26th, 2017 “for the use of space, starting September 15th, 2017” for a monthly fee of $780. At that time she also paid a deposit in the amount of $780. Her prorated September fee was due by her start date of September 15th, in the amount of $416, for September 15th to September 30th. She never paid that fee. She called us on September 6th to cancel the agreement (speaking directly with our office manager). Her notice of cancellation was confirmed the following day by us via email and we reminded her at that time that, per the written agreement signed by her, that 30-days notice is required for cancellation. As is our standard practice, we informed her that we would record the verbal notice she gave us the previous day, that it would take effect 30 days later (i.e., end-of-day October 6th), and that she was responsible for fees for the period from September 15th to October 6th, for a total prorated amount of $572. We stated that we would deduct that $572 from her $780 deposit and return the remaining $208 to her. While she expressed her belief that this was unfair and somehow in violation of our written agreement, it was exactly in keeping with our written agreement and we proceeded to return the $208 remaining deposit to her. She refused to accept that payment and it was returned to us. We remain ready to return the $208 to her at any time that she is willing to accept it.
Regarding the reviewers concern with the posted business name of one of our members: “Sugar & Spice Skincare” offers aesthetic services including what is known as “body sugaring”, hence the use of the word “sugar” in the name. We don’t believe any further explanation is required.
Please know that we at WellSpace strive to act at all times with integrity with all of our members, prospective members and the general public. We are always willing to discuss with current and prospective WellSpace members any concerns that this review might raise and we hope this won’t sway you from considering WellSpace now or in the future. Thank you.
Sincerely, Riley Cormack
